Refund policy

1. Returns
We accept returns only in case of damaged, defective, or incorrect products.
You must notify us within 24 hours of delivery
The product must be unused, unworn, and in original packaging
Return requests after 12 hours will not be accepted
📩 To request a return, contact us at [info.wearmine@gmail.com/ mine.co.in / +918075839572] with:
Order ID
Clear unboxing video (mandatory)
Photos of the issue
2. Non-Returnable Items
Due to hygiene and quality reasons, the following items cannot be returned or exchanged:
Earrings
Clearance / sale items
Used or damaged products not caused during delivery
3. Refunds
Once your return is approved and inspected:
Refunds will be processed within 5–7 business days
The amount will be refunded to the original payment method
Shipping charges are non-refundable
4. Exchanges
We only replace items if they are:
Defective
Damaged during transit
Incorrect item delivered
If approved, we will ship a replacement at no extra cost.
5. Return Shipping
Return shipping costs will be borne by the customer, unless the issue is from our side
We are not responsible for lost return shipments
6. Order Cancellation
Orders can be cancelled within 12 hours of placing the order
Orders that are already shipped cannot be cancelled
7. Important Notes
Unboxing video is mandatory for any damage or missing item claim
Slight color variations due to lighting or screen resolution are not considered defects
8. Contact Us
If you have any questions about our Return & Refund Policy, contact us at:
📧 Email: info.wearmine@gmail.com
📱 Instagram: @mine.co.in
📞 WhatsApp:+918075839572